Unfortunately, we cannot provide you with a refund or exchange. We do our best to provide you with 100% satisfaction. Strictly NO CANCELLATION of Orders. Once order is placed/processed NO REFUND will be made.
The inventory changes frequently with the increasing of the order, so maybe some item are not available after you finish the payment. On this situation, we will contact you within 24 hours and let you decide whether it could be replaced or canceled to enable timely delivery . All excess payment including the shipping fee will be credited to the balance of your member account for future use.
For shoe sizes, please make sure you are aware of the correct shoe size before placing your order. Please check description on item page carefully before you buy. Or if you want to return the item because the size doesn't fit you, we will not be reliable for return due to incorrect shoe size.